Return and exchange policy

Return and Exchange Policy

Enjoy shopping with the benefits of the exchange and return policy at the Mulfit store below:

1- You have 7 days from the date of receiving any item to return or exchange it. Shipping costs are the responsibility of the buyer, provided that the product, its packaging, and all its accessories are undamaged. After verification, a refund will be issued within 14 business days, or the product will be replaced or exchanged for another product according to the customer's preference. This can be done through the return and exchange platform : https://return.mulfet.com/

2- If the item is defective, does not work properly, or does not match the website description (you must inform us immediately), you have the right to return or exchange it within 7 days of receiving it. The store will bear all shipping costs for the order. If the customer wishes to return the order, the price of the item will be refunded in addition to the shipping cost that he paid when purchasing it.

3- The condition for replacing the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety.

4- Cancel the order

The customer has the right to cancel the order before the shipment is handed over to the shipping company. If the shipment is canceled after the order has been executed, only the value of the product will be refunded, including free shipping.

5- Plastic products of all kinds (such as packages, stickers, wires, camera protectors, etc.) are not exchanged or returned.

For exchange and return requests, please visit the exchange and return platform : https://return.mulfet.com/

To contact us for technical support via WhatsApp, please use this link: https://wa.me/+966505600488

Or via email [email protected]

Some frequently asked questions:

Q: I received a defective/damaged product, can I get a refund?

If the product you received is damaged or defective, you can return it within 7 days of the date of receipt (you must notify us immediately), provided that it is in the same condition as when you received it, with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. If the product is found to be defective or damaged, we will refund the product's value along with any shipping fees paid within one week of the date of your request to return the product.

Q: When is "returning" not possible?

There are some cases where it is difficult for us to return the item:

1. If a return request is made outside the specified time frame, which is upon receipt of the product, for defective or non-conforming products from the day of receipt.
2. If the product is used, damaged, or not in the same condition as when you received it.
3. Specific categories that are non-returnable, such as clothing, cosmetics, socks, etc.
4. Defective products covered by the manufacturer's warranty.
5. Any consumable product that has been used or installed.
6. Anything missing from the package you received, including price tags, labels, original packaging, free accessories, and other items.
7. Fragile products and those related to personal hygiene.

Q: Who pays the shipping fees when the product is returned?

We will cover the cost of returning the product within 7 days of the delivery date, but you must notify us immediately. The customer will ship it to our address if the product is faulty, shows signs of damage, is broken, or has a manufacturing defect.

If the product is intact and any defect occurs within a period exceeding 7 days, who pays the shipping fees?

The customer bears the cost of return shipping, which is 38 riyals. The return shipping cost is a cost to the shipping companies, and the benefit goes to the customer and the shipping companies, therefore these fees were imposed.