Return and exchange policy

Return and Exchange Policy

Enjoy shopping with the advantages of the exchange and return policy at Molfat Store below:

1- You have 7 days from the date of receipt of any item to return or exchange it, and the shipping costs are borne by the buyer, provided that the product is intact, the product packaging is intact, and all its accessories are intact. After verifying this, the amount will be returned within 14 working days, or the product will be replaced or replaced with another product according to the customer’s desire, through the exchange and return platform : https://return.mulfet.com/

2- If the item is defective, does not work properly, or does not match the website description (you must inform us immediately), you have the right to return or exchange it within 7 days from the date of receipt, and the Malfat store will bear the full shipping costs of the order. If the customer wants to return the order, the price of the item will be refunded to him in addition to the shipping cost that he paid upon purchase.

3- To replace the product, it must be in good condition and the consumer must not have used the product or benefited from it. Malfat Store has the right to inspect the product before replacing it to ensure its safety.

4-Cancel the order

The customer has the right to cancel the order before the shipment is delivered to the shipping company. If the shipment is canceled after the order has been executed, only the product value will be refunded, including free shipping.

For exchange and return requests, please visit the exchange and return platform : https://return.mulfet.com/

To contact us for technical support via WhatsApp https://wa.me/+966505600488

Or via email: [email protected]

Some frequently asked questions:

Q: I received a defective/damaged product, can I get a refund?

If the product you received is damaged or defective, you may return the product within 7 days of receiving it (you must inform us immediately) provided it is in the same condition you received it in, with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. If the product is found to be defective or damaged, we will refund the product value paid, along with any shipping fees, within one week from the date you requested to return the product.

Q: When is a "return" not possible?

There are some cases where it is difficult for us to return:

1. If the return request is made outside the specified time frame, which is when the product is received, for defective or non-conforming products from the date of receipt.
2. If the product is used, damaged, or not in the same condition as you received it.
3. Specific non-returnable categories such as clothing, cosmetics, socks, etc.
4. Defective products covered by the manufacturer's warranty.
5. Any consumable product that has been used or installed.
6. Anything missing from the package you received including price tags, labels, original packaging, free accessories and accessories.
7. Fragile and personal hygiene products.

Q: Who pays the shipping fees when returning the product?

We will cover the cost of returning the product within 7 days from the delivery date, but you must notify us immediately and ship it to our address by the customer, if the product is defective, has signs of damage, is broken, or has a manufacturing defect.

If the product is intact and any defect occurs within a period exceeding 7 days, who pays the shipping fees?

The customer bears the return shipping cost of 38 riyals. The return cost is borne by the shipping companies and is the benefit of the customer and the shipping companies, which is why this fee was imposed.